FIND ANSWERS

Do I need a reservation?

Many of our tours are open tickets and do not require any reservations, so you can go on the tour any day it operates.  If a reservation is required, you will be asked to input the date you wish to take the tour during the purchase process.  Please check the specific tour or attraction for details.

How can I add the date I want to use the eTicket?

Many of our tours are open tickets and do not require any reservations, so you can go on the tour any day it operates.  If a reservation is required, you will be asked to input the date you wish to take the tour during the purchase process. Please check the specific tour or attraction for details.

If your eTicket is for a tour that has a specific Use Date, and you need to change the date, you must call our online customer service department at 800-844-7601

What age qualifies for a child’s ticket?

Ages vary.  Please refer to the specific tour or attraction details for Ages and/or Restrictions.

How far ahead do I need to purchase my eTicket?

You can purchase your eTicket anytime within 6 months of the date you want to use it, even on the very day you want to take the tour or visit the attraction.

I purchased a single eTicket in my name for a group. Do I need individual eTickets for each person?

When an eticket voucher is purchased for a group, the person named on the eticket voucher as the “Ticket User” must redeem it for the entire group. Individual eTickets for each person in a group are unnecessary.  Once the eticket voucher is redeemed each person receives a boarding pass that gives them access on and off the trolley and they can separate.

Why was my Credit Card declined?

To help prevent fraud, credit card transactions are a 2 part process. First, your bank or credit card issuer authorizes the transaction by verifying that funds are available in your account and then places a temporary hold on them. Second, the credit card AVS (Address Verification System) compares the address & zip code information, as well as the security code information, you provided against what your bank or card issuer has on file. Once an authorization & verification response comes back to our server from your card issuer (usually in seconds), our system settles the transaction and completes the charge. HOWEVER, if the response that comes back indicates that the address, zip code, or security code information did not match what your credit card issuer has on file, our system will not settle the transaction.

NOTE: If your credit card transaction is declined, please verify the address, zip code, and security code information as it appears on your credit card statement, BEFORE attempting any additional transactions. If you continue to have problems, please contact our customer service department and we will assist you with your transaction.

If the transaction was declined, why do I see a charge on my card?
While a declined transaction will not be settled by our system, the requested dollar amount may be temporarily put on hold by your credit card issuer. Additionally, if a cardholder speaks to their issuer or views their online credit card statement they may see the amount being held and assume they have been charged. This is only a temporary hold by your bank or credit card issuer and will usually time out and automatically release the funds within 48 to 72 hours.

I want more information, what can I do?
You can contact your bank or credit card issuer (phone number on the back of your credit card) and explain that your online transaction was declined and ask for the funds to be manually released. In most cases once they see the transaction was declined they will release the funds back into your account. If you need more information about the transaction, please contact our customer service department.

What does the JavaScript notice mean?

If you are seeing the Javascript notice at the top of the page, our website has detected that your browser does not have JavaScript enabled.  Like most popular online stores today, www.TrustedTours.com requires JavaScript to make our store fully functional and more secure.  Your browser’s preferences must have JavaScript enabled for our site to work properly and to make a purchase.

If you would rather have our Customer Service team assist you with a purchase, please call us at 1-800-844-7601.

How to enable JavaScript:
Note that If you use Internet Explorer and have changed the default security settings to the highest level, your browser will not function properly with our site or any site that uses JavaScript.

Internet Explorer

  • On web browser menu click “Tools” icon and select “Internet Options”.
  • In the “Internet Options” window select the “Security” tab.
  • On the “Security” tab click on the “Custom level” button.
  • When the “Security Settings” dialog window opens, scroll down and look for the “Scripting” section.
  • In the  “Active Scripting” section select “Enable”.
  • Click on the “OK” button and then answer “Yes”.
  • In the “Internet Options” window click the “OK” button to close it.
  • Click on the “Refresh” button of the web browser to refresh the page.

Chrome

  • Select “Options” (“Preferences” on Mac) from the “Chrome” menu
  • Click the “Under the Hood” Tab.
  • Click “Content Settings” in the Privacy section
  • Click “Allow all sites to run JavaScript (recommended)” in the JavaScript section
  • Refresh the page

Firefox

  • Select “Options” from the “Tools” menu
  • Click the “Content” Tab
  • Select the “Enable JavaScript” checkbox (make sure the box is checked)
  • Click “OK”
  • Refresh the page

Safari

  • Select “Preferences” from the “Safari” menu on Mac or the “Edit” menu on Windows
  • Click the “Security” Tab.
  • Select the “Enable JavaScript” checkbox (make sure the box is checked)
  • Click “OK”
  • Refresh the page

How can I get a refund for my e-Ticket?

Unused tickets are not refundable.  For satisfaction guarantee based refunds on used tickets, please click on the following link for our refund policy and procedures: Refunds

 

ASK QUESTIONS

How may we assist you?

Feel free to ask a question or simply leave a comment.

 

CALL US

If you need to speak with a Trusted Tours representative, you can call us at the following numbers:

800-844-7601 – Toll Free

305-748-2530 – Local